Last edited by @R+5; May 27, 2022 @ 11:08am #2. I ordered the 512 GB model Steam Deck with the "premium anti-glare etched glass". It does seem like they'll be repairing rather than. Update 11/28 - Here’s the response from Valve… unbelievable. Removing the battery cable when accessible. © 2023 Valve Corporation. Valve's support page recommends holding the. RMA status is they haven’t received it yet. Hello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. Either way, don't be surprised if a few days go by. Not a major issue but one that annoyed because of the price spent on the deck. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. The warranty is 1 year in US, I think in Europe they have a minimum rule of 2 years. I contacted Steam support to ask for an estimate delivery time and they said from the time they receive the unit, 5-8 business days to deliver. maybe you could have them send you a new right joystick module rather. the RMA process is very slow, my deck arrived at Valve’s warehouse. The QC process is likely tuned to get more units out asap and fill orders asap right now and that's fine. Bad RMA experience - UK. At least this time Steam Deck seemed to work fine. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. Originally posted by TheDigitalJedi: Today I just received my new Steam Deck via the RMA process. great. First time was fixed, second was a new unit. Steam Deck > General Discussions > Topic Details. wait for your new deck. Tomorrow: expected delivery. You also need to reset the OS. I spent a lot of time troubleshooting and trying my own solutions to avoid RMAing but the RMA procedure ended up being pretty good for me. usually anywhere from 6-8 hours. 30: New steam deck is sent to me (too bad they use GLS again). 4" Diagonal display size. Everything on the deck works except the screen. But based on its condition i consider asking to replace it again: - Both Sticks are not mounted horizontal to the shell. dude, forget about the deck for a few minutes and buy a lottery ticket. So if you sell your deck for $800 after paying $700 for it you're automatically. That's not how RMAs work, and I wasn't even implying that you should. HAPTICS-Haptics on both the left and right side were noticeably stronger and more consistent than my Q2 DeckHello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. Tomorrow: expected delivery. Everyone getting a Steam Deck will have roughly the same level of IPS glow. H. Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. maybe my fifth Deck will be the one. Steam initiated an RMA. So basically I will have 3 choices:. ago. I just posted a thread on this. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. Be sure to communicate with the team via the support page. TekSone 512GB - Q4 • 8 mo. 4. Wonderful, thank you. Navigate to the Power menu. Fking. The power button is great now as well, it's clicky instead of mushy. Steam initiated an RMA. how long have you waited to get your RMA? I. Unit arrived at warehouse (Netherlands) on April 4th. It's been repackaged, everything seems great but as soon as I turn it on, the grinding noise. Buy it with a credit card that gives you an extra 1 year warranty. The Steam Deck is a handheld, portable gaming console made by Valve. have fun waiting 3 weeks, i'm about to RMA mine for the second time. Played on it for probably a total of 10 hours before I noticed a few dead pixels popping up on screen. You also need to reset the OS. I left a couple notes inside asking for it back rather than a substitution. Choose Battery storage mode, and confirm. They have it. Go back into haptics settings and set them both back to 5 and then turn off the haptics completely using the toggle switch. They just need to transfer the warranty to you if they registered it. Either way, don't be surprised if a few days go by. I was playing a game on emudeck and all of a sudden a bunch of hotkey shortcuts triggered at the same time (fast forward, screen capture, etc) and the game became unreaponsive. * Now here is where we are going to deviate a bit from the steam support advice. 1280 x 800 HDR OLED display. About a week-and-a-half ago, Valve opened up Steam Deck repair centers. When can I expect to receive my replacement?Could be, but I feel like that's at least partially balanced out by its repairability. how long have you waited to get your RMA? I. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. Notes: Unable to duplicate customer's complaint. Step One: Remove The Back Cover Of The Steam Deck. Wi-Fi 6E. My Steam Deck which I've only had for a couple of months developed the fan rubbing noise that others have mentioned. However, wife's Steam Deck refuses to boot. #4 <. negafy 256GB - Q1 • 1 yr. Remember there are a lot of people sending support tickets so it will take a bit to respond to them all. If you don't get the answer you are looking for, check our r/DeckSupport - our dedicated support sub!. Yesterday I came home and found the steam deck laying on. 15 hours ago · Steam Deck OLED announced (Better battery life, 7. So if you sell your deck for $800 after paying $700 for it you're automatically. Rumble motors are in controllers like Xbox or playstation. Yeah, I wasn't sure if I'd get a new Deck or mine repaired, but it looks like I'm getting mine back which I'm not upset about. Unit arrived at warehouse (Netherlands) on April 4th. I got my steamdeck on April 21 from eBay. In practice, this was but a week. ago. Make sure the white LED is on. ago. Steam initiated an RMA. And just like its. Wir erstatten in einem Zeitraum von maximal 14 Tagen nach Erhalt der Hardware alle erhaltenen Zahlungen für von Ihnen gekaufte Artikel sowie die Lieferkosten für die günstigste von uns angebotene Versandmethode zurück. 1 year manufacturer warranty that covers defects. They then instantly sent me a RMA form which I boxed up and return time was stated as “as soon as it is received it will then be processed which will take a minimum of a couple of days. Got my Steam Deck back from a second RMA in December. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. avoid buying used decks. my Steam Deck stopped charging after connecting it to an USB Hub. Please provide details about your issue. Useful resources: Servor's Enhanced FAQ | Servor's Enhanced FAQ Thread (with more answers in the comments!) | Our Wiki Guides Page. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - the warehouse receives it, processing usually takes 3-5 business days. Buy it with a credit card that gives you an extra 1 year warranty. I dropped off my package Tuesday, November 7th at 12pm. ago. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. How to check fan mfr without opening Steam Deck. Select your issue to review troubleshooting information and contact Steam Support if necessary. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. Randomly, deck will throttle to 200/400 and recover in 10-20 sec. bring your phone with the email in case they need to scan the barcode from the email. Valve is shipping hundreds of thousands of units in the first few months, and possibly a million in the first year of the Steam Deck. Quality Control performed full function test. I still have no update and waiting for a new unit to be shipped to me. New unit was like 2 days faster. my Steam Deck stopped charging after connecting it to an USB Hub. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. If you need to send off your Steam Deck for any reason, it will now go to one of their specialized repair shops. The failure rate for the first year is as much as 5%. Gaming How to RMA Your Steam Deck When Something Goes Wrong By Bertel King Published Apr 25, 2023 If your Steam Deck is refusing to work properly, you. October 7th - Tracking showed packages arrived in Havant, Southampton, UK. Just turned it on for first time and the screen won’t turn fully on, anyone know the problem?. If you RMA, your next Deck will have nearly identical IPS. If your deck turns on automatically, unplug it and let it die a second time; It is important that the deck starts at 0% and stays turned off for step 4. So I ship my Deck back to Carol Stream, IL that Monday and tracking shows they received it on March 29. Not at the moment. My fan RPM is above. Also, every time you open the Steam Deck, you degrade it. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. kiwii4k • 1 day ago. Backstory: I love my deck. my new friend May 13, 2022 @ 10:06am. I still have no update and waiting for a new unit to be shipped to me. For the internal option, you’ll need to purchase an NVMe M. Steam initiated an RMA. " "We're happy to announce that Steam Decks will start shipping in Japan, South Korea, Hong Kong, and Taiwan on December 17th via Komodo, our official Steam Deck distributor in these regions. Steam Deck makes this high-pitched noise on any fan speed lev. However, you now have the option of getting out of. So got my steam deck a few weeks ago. 2. I still have no update and waiting for a new unit to be shipped to me. my Steam Deck stopped charging after connecting it to an USB Hub. The Steam Deck should boot into the BIOS menu. My guess is I won't see a new Deck for at least 2 more weeks. Go down to Hardware section and select Model/Serial Numbers. Then I got a tracking email August 13th for my replacement steam deck. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. 6/9 (8:21am) - Contacted Steam Support with RMA, provided videos and detailed explanation 6/10 (11:32am) - RMA approved - told me the RMA label will arrive shortlyUPS company not only blocked my RMA Steam Deck but they declared it as hazardous material and they completely removed it from the system and they won't even allow me to speak with them. Immediately I noticed the left trigger was mushy. 04. I received this device from one of my clients for the repair with the intermittent L1 button, and successfully repaired it by replacing the tactile switch. RMA time . Print the shipping label and place it on the exterior of the box. Haptic motors are in phones. Has Your. Last edited by invision2212 ; Oct 15, 2022 @ 3:53pm. put your RMA slip inside the steam deck box. The rma process is unlikely to solve that particular issue for you. We are unable to modify the RMA at this time as it has already been processed. Steam Deck Broke Again After Being Returned From RMA. They received my Steam Deck a couple days ago. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. . It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. 188 comments. . I had to RMA my first steam deck for exactly this problem. how long have you waited to get your RMA? I am based in Germany. 5% and 3% dead on arrival, with lower priced hardware having higher failure rates. Have the RMA paperwork in the box as the first thing support would look at when opening it. The Steam Deck’s internal hard drive can be upgraded, both internally and with external storage. Received my replacement on 3/29 or 3/30, I forget. I'm waiting for Steam support reply, although I don't have much faith, honestly. 5/26 - FedEx picks up replacement. • 2 yr. EU 512GB 18. Reply [deleted] • Additional comment actions. It’s very reminiscent of the Nintendo Switch Lite, Asus ROG Ally, AYA Neo, or OneXPlayer, with its 7-inch display bookended by two non-removable controllers that feature thumbsticks and haptic trackpads on both sides, with a full suite of triggers, bumpers, back buttons, and. Unit arrived at warehouse (Netherlands) on April 4th. Steam Deck with serial number <S/N removed>, placed inside original carrying case. I’m documenting this in case you’re curious how long it takes to. Valve first announced. Part of the RMA instructions say: Include the following items inside the box: RMA instruction sheet, bar code up. RMA turnaround time also seems to be atrociously bad. Jacob99200 • 1 yr. With large electronic purchases (which the Deck falls into), it seems the norm is around 3-4 weeks for RMA. 1TB NVMe SSD. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. So I received my new deck, and at first glance everything appeared fine. The left one is vibrating noticeably louder and clicks feel much worse - and in Desktop Mode left clicks don't seem to register at all. My deck arrived at the facility Tuesday morning 3/8. You should only include your PSU if you are returning your device for a charging issue. I exited the game and. I see many people having trouble with Wifi randomly shutting off oot of the box. Here’s a video I found:. The Steam Deck should boot into the BIOS menu. Originally posted by Corey: Originally posted by thoughtsofspeaking: How long is the general. their queue is getting overwhelmed by requests related to steam deck delivery each week when new batch of decks. I placed it in the sun, used a UV light on it, basically did all the community recommendations to try and get them to go away to no avail. 1. delivery. ago. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. my Steam Deck stopped charging after connecting it to an USB Hub. The button clicked every time, so I thought mechanically everything should be ok. I've been dealing with a stuck pixels and blue "slashes" that appears on the screen depending on the colors. Steam Deck Steam Gaming. You're without your Steam Deck until the replacement/repaired unit arrives. Hi all, I just wanted to vent out my frustrations with the Steam Deck and the issues I've run into while using this device. The repair shop replaced the right thumbstick and had it working for a little while afterwards. my advice for anyone reading this. Insofern Sie es nicht ausdrücklich anders anfordern oder Ihre ursprüngliche Zahlungsmethode eine. My new deck works perfectly. The initial response to my request for warranty / RMA claim was : try the community forums and see if other users can help you. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. Using the D-Pad and A to select, navigate to "Setup Utility". , an "airplane legal" 100Wh / 27,000mAh battery will last about 5 hours normally, and 10-15 if you're in lower power mode (s). Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. com my Steam Deck stopped charging after connecting it to an USB Hub. When the text-editor opens, press CTRL+F to search and search for the following: *ERROR* ring gfx_0. The right one vibrates nicely and click is "satisfying". komodo. . We are happy to announce today that our new Steam Deck repair centers are now open. A solid white LED indicates the Deck is drawing power. (Left-to Top, Right-to Right/Top - see Picture ). It's SUCH a fun device, but for the price, seeing dead pixels on bright cutscenes was irking. The first one had mushy triggers and an enormous stick drift on the right stick. Considering an RMA. Thanks all. I was lucky enough to get my order in quick and received my purchase email on day one of them releasing the emails. SPARTAN VI said: Wife and I got our Decks today. No rma. 2. Eaten By A Dream Dec 12, 2022 @ 11:29pm. RMA issues. All trademarks are property of their respective owners in the US and other countries. Calibrating will show the Steam Deck the proper range it should be using. . Eaten By A Dream. I have zero confidence in this unit ever working correctly. From what I’ve seen the deck is really friendly to self repair but this particular job might be tricky if you’re not experienced. Let us know the results. You just got it, but stop being a wuss and open it or do you wanna RMA every time this happens with the FedEx or GLS Roulette. Steam initiated an RMA. arrived at rma center dude, forget about the deck for a few minutes and buy a lottery ticket. 3. I'm about 75% sure it kicks in after the manufacturer's ends so it's like getting a 3 year warranty for $50. We are unable to modify the RMA at this time as it has already been processed. Your worrying for nothing, yes it’s a possibility but a very low possibility that something is wrong with your new Deck. Yes, it’s called EBay, for a fortune. All trademarks are property of their respective owners in the US and other countries. sachitgul • 8 mo. I'm from Germany, and this goes too far for initiating an RMA process. We are happy to announce today that our new Steam Deck repair centers are now open. At the time I got the deck, I assumed it was a steam in the material and ignored it. Would love a easy backup solution as opposed to a start. breakfreepics • 10 mo. Also happened when using the desktop side of the deck. 7. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". 1280 x 800 HDR OLED display. The switch is cheap but it requires soldering skills. 00/Count)For Reference, here are the details on the "repair". In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was broken. So I guess this does not help. If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers. Screen spots w/ 512GB model - Not what I thought (my RMA experience) Before getting my SD, I had read all the stories about spots on the screen. My Steam Deck is in RMA hell. SPARTAN VI said: Wife and I got our Decks today. After 2 weeks I asked the support for an update and the new Deck finally got shipped after around 3 weeks, but directly from the USA via Fedex. So basically, every time you open the Deck, it loses. Steam Deck RMA process in the UK. Edit: And there’s the evidence that this sub is toxic AF. Yes you can, warranty is with device not accounts or users. After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. Steam Support, Oliver Nog english is not my first language and large juristical texts are quite dificult to read. They basically said it’s a factory defect and it will get worse with time. So. However, the joysticks made a. Re image, shipment mode, editing power options in Desktop. Print the shipping label and place it on the exterior of the box. Pretty sure it was dead and not stuck because it was black, and none of the "tricks" worked to fix it. 1TB NVMe SSD. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. or maybe glue a chain that you can link to a backpack or something. how long have you waited to get your RMA? I am based in Germany. 07. 3 days later the steam deck arrived. TekSone 512GB - Q4 • 8 mo. Anyone selling a 512 steam deck for $800 new on eBay is basically only going to break even, because eBay charges 10%, and then you have to pay taxes on the sale. Bought a deck from Ebay about 6 months ago, worked fine until it ran into SOC throttling issues. jp ". UPDATE, sent my Deck on Christmas Eve for them to receive the device on NYE in Salt Lake City. : (. yeah, you should be able to. PC parts and laptop manufacturers allow you to open up the laptop and replace things like the ram, storage or battery without voiding the warranty. my Steam Deck stopped charging after connecting it to an USB Hub. With all these steam deck issues and the long wait (after q3) I have literally lost interest and enthusiasm. My 2nd dead pixel steam deck has arrived, I talked with them and given the new delays they provided (about 3 weeks total to get a new device, that very well could have a dead pixel like the 2 previous ones as far as I'm concerned); I asked to be able to send it back in the next 12 months for an exchange if I decide to, and they apparently accepted. my advice for anyone reading this. how long have you waited to get your RMA? I. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. Also had to RMA. 99 $ 9 . As I did with the first faulty Steam Deck, I packed up the unit, included the paperwork in the plastic pouch already on the box, stuck on the shipping. Steam Deck - STORE COMMUNITY About SUPPORT Install Steam login | language Store Page. It will take 2 weeks to RMA. Using the D-Pad and A to select, navigate to "Setup Utility". So I had to contact Steam and set up an RMA. ago. I talked to steam support about 2 weeks ago on Sunday the 12th and was able to have them get me the info to send in my Steam Deck that same day. Make sure the white LED is on. If the LED remains off or is blinking, then the Deck isn't receiving power. Steam Deck with serial number xxxxxxxxxxxxxx, placed inside original carrying case. 3. I read many threads about people reviewing their unit, and I think something is wrong about mine. largelylegit. 13 April 2022: Got shipping notification from Steam. Using the D-Pad and A to select, navigate to "Setup Utility". They just need to transfer the warranty to you if they registered it. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. Plugged it in, turned it on, tested all buttons and touch screen through the settings. I still have no update and waiting for a new unit to be shipped to me. Theoretically, no you can't RMA a device that you destroyed with water. I got an email from a United Radio, Inc. Unit arrived at warehouse (Netherlands) on April 4th. 1. Steam initiated an RMA. You will receive instructions about how to conduct your return once the. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. We are happy to announce today that our new Steam Deck repair centers are now open. 2 days ago · A new Steam Deck Client updater was released today that brings in a bunch of different bug fixes, as well as some gyro improvements. I hope Valve gives you a real answer. Options. [deleted]Very impressed with Steams RMA so far. - My download speed is perfectly fine. how long have you waited to get your RMA? I. However tronixfix has a video that you could follow which shows him fixing a steam deck that was dropped and has your issue. Steam initiated an RMA. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. I know burn in takes extreme scenarios. So I notified Steam, who quickly sent me an RMA. New comments cannot be posted. no, ive bought many things with 30 day return periods. Soldering it is really easy. Thanks all. Opened it, made sure everything was sealed, and that everything was there. And now that I've sent it out, they told me it would take 3-5 days to process. UK RMA Experience. Received my replacement on 3/29 or 3/30, I forget. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. Photo by Sean Hollister / The Verge. May 6: didn't hear anything from steam but almost as. The console is at 50-55C, so nowhere near throttling. arrived at. Hold down the Volume+ button and press the power button. my Steam Deck stopped charging after connecting it to an USB Hub. It arrived at their warehouse Thursday (May 5), and I received a shipment notification for my replacement on May 13. I still have no update and waiting for a new unit to be shipped to me. RMA warehouse sent final shipping notice (for new unit) 3/25. Here open the "documents" folder. I had a minor problem with haptics on my steam deck. Positive United Radio RMA. Within the month of your use makikita mo naman na siguro if may factory defect yung unit. Got my Steam Deck back from a second RMA in December. Step 1: Open up the steam deck by removing all 8 screws. #3 @R+5 May 27, 2022 @ 4:40pm i think your options are simple: you keep a defective device, or you exercise patience to follow rma. That is completely unacceptable as far as I'm concerned. Check my Steam Deck L1 button repair on youtube.